Privacy Policy

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Last updated: 28th June 2026

One Final Kindness Ltd is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how I collect, use, store and share personal information when you contact me, use my website, or book veterinary end-of-life care for your pet.

Who we are:

One Final Kindness Ltd provides home euthanasia services for companion animals across Mid, West and South Wales, within 90 minutes of Tregaron. For the purposes of UK data protection law, One Final Kindness Ltd is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

One Final Kindness Ltd
Email: lucy@onefinalkindness.co.uk
Website: www.onefinalkindness.co.uk

Information I collect

I may collect and process:

• Your name, address, telephone number and email address.
• Details about your pet, including their name, species, age, medical history, current condition and veterinary records where relevant.
• Information relating to appointments, consent, payments, invoices and communications with you.
• Details required to arrange cremation or aftercare services.
• Information you provide through my website contact form, by email, telephone, text message or WhatsApp.
• Limited technical information when you visit my website, such as cookies, device information and website usage data.

How I use your information:

I use your information to:

• Respond to enquiries and arrange appointments.
• Provide veterinary end-of-life care and maintain accurate clinical records.
• Communicate with you before and after an appointment.
• Arrange cremation, aftercare and the return of ashes where requested.
• Process payments, issue invoices and maintain accounting records.
• Meet my legal, regulatory, professional and insurance obligations.
• Handle complaints, claims, queries or requests for records.
• Maintain the security and effective operation of my website and business systems.

I will only use your personal information where we have a lawful basis to do so. This will usually be because it is necessary to provide the service you have requested, to meet legal or professional obligations, or because I have a legitimate business interest in running and protecting my services.

Sharing your information:

I will only share information where necessary and appropriate. This may include:

• Crematoria or aftercare providers, where you have asked us to arrange cremation or the return of ashes.
• Your regular veterinary practice or another veterinary professional, where this is relevant to your pet’s care or records.
• Providers who support my business, such as practice-management systems, payment providers, accountants, website hosting providers, email providers and cloud-storage services.
• Our professional advisers, insurers or legal representatives where required.
• Regulatory bodies, law-enforcement agencies or other organisations where I am legally required to share information.
• Your insurance company if you wish me to assist with a claim.

I will not sell your personal information or share it for unrelated marketing purposes.

I keep personal information only for as long as necessary for the purposes for which it was collected.

My usual retention periods are:

• Clinical records, consent forms, euthanasia records and client communications: at least seven years from your pet’s last appointment.
• Invoices, payment records and accounting information: normally six years, in line with tax and accounting requirements.
• Website or general enquiries that do not lead to an appointment: normally up to 12 months.
• Marketing information: until you withdraw your consent or ask me to stop contacting you. I may retain limited information to ensure that your preference is respected.

I may keep information for longer where necessary for an ongoing complaint, insurance matter, legal claim, investigation or regulatory requirement.

Keeping your information secure:

I take reasonable steps to protect your information from loss, misuse, unauthorised access, alteration or disclosure.

Information is held securely using appropriate passwords, access controls and secure systems. Access is limited to people who need it for legitimate business purposes.

Your Rights

Under UK data protection law, you may have the right to:

• Ask for access to the personal information I hold about you.
• Ask me to correct inaccurate or incomplete information.
• Ask me to delete information where there is no longer a valid reason for me to keep it.
• Ask me to restrict how I use your information in certain circumstances.
• Object to certain types of processing.
• Ask for a copy of information you have provided to me in a portable format.
• Withdraw consent where I rely on your consent to use information.

To make a request, please contact me using the details above.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how I handle your personal information.

Cookies and website use:

My website may use cookies and similar technologies to help it function properly and to understand how visitors use the site.

Cookies are small text files stored on your device. You can control or delete cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

Changes to this privacy policy:

I may update this Privacy Policy from time to time. The most recent version will always be available on my website, with the date of the latest update shown at the top of the page.